Main menu


An easy property for a sophisticated methodology.

An easy property for a sophisticated methodology.

An easy property for a sophisticated methodology.

 Examining mobile network performance from a customer's viewpoint

Giving goal, precise, and also objective assessments of efficiency in practical and easy-to-understand terms
This may seem basic theoretically, yet there are myriad parts listed below the surface area that bring these requirements to life in our screening as well as reporting. Below are some of the most frequently asked inquiries concerning our nation-to-neighborhood testing method.

What are the objectives of RootMetrics screening?
The goal of our screening is to offer an exact characterization of the end-user's mobile network experience. Identifying the end-user experience enables RootMetrics to help the networks enhance and provide customers an end-to-end consider performance from nation to neighborhood.

What do you suggest by end-to-end mobile performance?
This suggests that our testing reveals the impact of every little thing that can impact the consumer mobile experience end-to-end, from the network itself to the effect of device troubles, directing or portal problems, or problems experienced as networks switch over from call to information service, to name a few things.

What do you make with your test outcomes?
After we've finished accumulating test samples from each area, we evaluate the data and then distill the outcomes into clear understandings and also easy-to-understand actions of efficiency within our series of complementary RootScore Reports.

What's a RootScore Record?
RootScore Reports belong to a broad suite of totally free tools that RootMetrics offers to help you make more enlightened mobile decisions and also enhance the high quality of your mobile life. RootScore News provide an end-to-end take a look at mobile network efficiency from country to community.

What's a RootScore?
We provide a RootScore for each classification of performance that we examine. RootScores offer a basic way to convert thousands or countless complicated information points right into clear and also easy-to-understand marks of efficiency. RootScores are created to reflect a customer's experience of network efficiency and also are scaled from 0-100. It's easy: the greater ball game, the much better the performance.

Utilizing an educational analogy, think of RootScores like you would a last grade in a semester-long course: ratings approaching the upper limit (100) indicate phenomenal performance, like receiving an "A" quality at the end of the semester. Ratings approaching the reduced limit (0) stand for network efficiency that would be plainly unacceptable to everyday consumer usage, comparable to receiving a bad quality at the end of the term.

Equally as a final grade in a semester-long course is a feature of efficiency throughout numerous exams, no single examination figures out RootScore results for any efficiency group. RootScores are determined from numerous examinations that are heavy according to their influence on an end-user's experience.

Exactly how are RootScores determined?
After the examinations are examined for precision, the outcomes are exchanged scores using an exclusive formula. Mobile network driver rankings are determined through statistical contrast of RootScores. RootMetrics assesses the networks' ratings to identify when RootScores statistically differ in between networks. We after that make use of a standard competition-ranking formula to appoint each network a last rank.

Networks with divergent ratings are at times established to be statistically tantamount and as a result obtain the exact same ranking, as well as networks with extremely close scores can receive various last rankings depending upon how they compare to other networks' examination outcomes.

What's a RootScore Award?
RootScore Honors are given to the top-performing mobile network operators in each group we examine. If two or more networks share the highest rank in the same group by tape-recording statistically identical results, each network makes a RootScore Honor because category.

Can I trend RootScore efficiency from one time period to another?
RootScores are a summary of everything that we check. Due to the fact that our method at times changes to reflect alterations in customer habits, technology, as well as networks, you can not directly compare a RootScore from one test period to a RootScore from one more test period.

Exactly how does your screening identify a customer's mobile experience?
Among other points, really defining the consumer experience means that we:

Test with the same mobile phones that consumers utilize
Check the same mobile activities that consumers use their smartphones for daily
Test at the same times that customers use their mobile phones
Examination in the same places where customers utilize their smartphones
Which phone designs do you utilize and also how do you pick gadgets?
To precisely reflect a normal customer's mobile experience, we make use of only off-the-shelf smart devices purchased from mobile network operator shops. We never ever change the phones with exterior antennas or any other non-standard devices, and also we never "origin," jailbreak, or change the phone's software program whatsoever. To mirror how consumers utilize their mobile phones, we also measure information, call, and also text efficiency with the exact same device as opposed to screening each classification with a different gadget.

We pick leading Android-based smart devices for each and every network throughout our device choice procedure. During the device choice process, RootMetrics criteria tool designs to establish the most effective commercially offered phone version from each network in order to catch the best possible customer experience for data, call, and also message use on each certain network. Benchmarking designs before screening also assists eliminate limitations that can be triggered by details model/network interactions.

We usually update the mobile phones utilized for testing twice per calendar year. To make sure consistency of outcomes and to ensure we have time to adequately examine any type of possible gadget we use for testing, we do not transform the phones we use in the middle of a testing period.

What and also just how do you evaluate?
We determine network dependability, access, as well as speed efficiency throughout the activities that consumers utilize their smartphones for on a daily basis, like searching webpages, making use of apps, making telephone calls, as well as sending texts.

Our methodology is developed to ensure that our tests gauge performance across a wide range of real-world situations that customers experience while using their smartphones every day. For instance: we accumulate examples during periods of low and high blockage; we gauge performance across variants in rate, from stalling to driving on the freeway; as well as we perform examinations whether coverage is poor or superb or someplace in between. We check each network head-to-head in these situations to make comparisons simple as well as ensure all networks are measured on a level playing field.

Total Performance TestingA mix of dependability and also speed results from information, call, and text testing.
Network Integrity TestingA all natural take a look at integrity efficiency throughout data, telephone call, and message testing. The reliability classification addresses the question: can I access the network (as well as remain connected once I access it)?
Network Access TestingA holistic look at ease of access efficiency across information, call, and text testing and consists of latency results during data screening, along with rate results throughout telephone call and text screening. The availability classification addresses the question: the length of time does it take to access the network?
Network Speed TestingA all natural consider speed performance throughout data screening. The rate classification addresses the inquiry: for how long does it take to obtain my material? This category was fine-tuned in 2020 to keep pace with shifting customer habits patterns (such as exploding video usage) as well as emerging technologies such as 5G. To that end, we upgraded various speed thresholds to record one of the most accurate possible picture of when users experience reducing rate returns based upon altering expectations and efficiency. Therefore, Network Speed RootScores from 2020 can not be contrasted to those from 2019 (or before).
Data TestingWe test integrity and also speed throughout documents uploads as well as downloads and while downloading files that represent filling normal pages as well as apps.
Call TestingWe test exactly how accurately each network has the ability to place and also maintain calls. We carry out call examinations by placing a call from a cellphone to an one more smart phone.
Text TestingWe test how reliably and promptly consumers can send as well as receive sms message.
When do you evaluate?
We conduct examinations nearly each day of the year in order to offer customers with one of the most current view of mobile network performance. To assure our examination outcomes are as fresh as possible, we test places every 6 months.

We determine performance throughout the day and also at night, as well as our sample collection periods are weighted more greatly toward regular consumer use hours. Examinations are executed each day of the week to develop a thorough, temporal view of performance.

We also guarantee that tests are carried out in each place for enough time periods to see to it that crucial, yet unusual, occasions are caught to accurately define a customer's mobile experience.

Where do you examine?
Your mobile life is varied, therefore is our testing. We determine efficiency inside and while driving throughout several areas of a customer's mobile life. Additionally, we examine while walking outdoors in thick city cores in pick markets. Our collection of corresponding RootScore Records can be used together to give an extensive view of the consumer mobile experience.

Do you give outcomes for all examination groups in every area you evaluate?

Just how do you establish the boundaries for your testing?
When possible, the limits of the locations we check for our RootScore Records are specified by governments as well as main companies-- not by RootMetrics. When main limits are not readily available (as an example, en route terminals or event venues), we determine network performance in densely booming areas where customers often use their smartphones.

Exactly how do you see to it that your results are exact?
We have a devoted analytics department that ensures we've collected sufficient test samples to properly characterize a location with analytical self-confidence. To prevent prejudice and to further make certain that our test results offer a statistically extensive as well as precise characterization of network performance, we likewise use randomized spatial tasting techniques to gather data.

Why is random sampling crucial?
Random sampling eliminates predisposition from example collection, which enables us to make goal, statistically precise reasonings concerning a larger area based on a smaller sized set of examination outcomes, whether we're checking in a city area, an event location, or a nation overall.

The arbitrary selection process additionally means that locations of each examination place are examined at differing times; by the time we've finished checking a metro location, for example, we have a statistically valid, spatiotemporal sight of network efficiency throughout the entire location.

Can I use results from one type of RootScore Report to identify which network is best in another RootScore research study? For example, can I judge which network offers the most effective nationwide efficiency by checking out metro outcomes?
No. The various areas we test give complementary-- however not the same-- considers mobile network performance. Each kind of RootScore Report needs its very own one-of-a-kind test-sampling plan, so it is not appropriate to compare or integrate results from one type of RootScore Report to presume performance for a various type of RootScore study.

Is it fair to evaluate networks in backwoods where the networks have restricted protection?
Yes. We determine efficiency with roaming offered to mirror a customer's experience. Our company believe consumers expect and should have great mobile solution anywhere. Test results in country and also less densely populated areas help supply a detailed view of network efficiency.

That claimed, results within our more comprehensive state and national testing are weighted by population size, so the bigger, extra populated cities contribute more to our computations than much less booming, much more country communities.

Do you ever before upgrade your methodology?
Yes. We consistently examine and also review all examinations as well as methods with a high degree of examination. As an example, in 2020, we included a new Network Accessibility RootScore classification to offer a holistic consider access performance, which factors in rate metrics for phone call and text usage and also latency results throughout our download as well as upload examinations, in addition to throughout our web as well as app screening. We have actually also progressed our Network Rate RootScore computation to mirror shifting consumer demands, including the eruptive development of consumer video clip streaming as well as downloading. It's important to note that when our racking up changes, this frequently suggests that comparisons throughout testing durations are unsuitable. As an example, adjustments in our Network Speed RootScore calculations in 2020 mean that Network Speed RootScores from 2019 (or prior to) can not be compared to those from 2020.

As consumer behavior, modern technology, and also the mobile market modifications, the RootMetrics testing approach will develop to give a precise and also existing measurement of the consumer mobile experience, from nation to neighborhood.


table of contents title